Chandigarh, Sept. 24, 2025: Punjab has emerged as the top state in India for timely service delivery, with nearly 49 lakh citizens benefiting from faster and more transparent governance between June 2024 and June 2025. According to official data, 99.88% of services were provided within the stipulated time frame, placing Punjab first in the country on this metric.
Officials said the achievement marks a turning point in governance, where delays that once stretched for months have almost disappeared. Only 0.12% of applications were delayed during the year.
“The system has become faster and more robust, offering citizens relief from repeated visits and unnecessary hassles,” an official noted.
The government credited the success to the digital onboarding of its field officials. Around 98% of employees—including patwaris, municipal staff, and panchayat workers—are now operating on a digital verification system.
Authorities said this has cut down corruption, boosted transparency, and made the promise of seamless service delivery “from patwari to panchayat” a reality.
The administration has also introduced measures to ensure accountability. Officials with zero pendency will be recognized, while those found deliberately delaying work will face strict warnings. This balance of rewards and penalties, the government said, is designed to instill discipline and ensure public service is treated as a mission.
To further improve access, the state is revamping its online service portal—connect.punjab.gov.in. The updated portal is expected to simplify navigation and enable citizens across rural and urban areas to apply for and track services without traveling long distances or waiting in queues.
The reforms are already showing tangible social impact. Farmers are accessing property records with ease, students are receiving certificates without delay, and families no longer face months of waiting for routine services. Complaints related to bribery and middlemen are also on the decline, officials said.
“Government offices are now becoming service centers, not barriers,” an officer explained, pointing to the real-time monitoring system that tracks every application, whether pending or approved. This transparency, authorities said, has strengthened trust between citizens and the administration, turning service delivery into a right rather than a favor.
Punjab officials described the achievement as both a matter of state pride and a model for other regions. By combining technology with accountability and citizen-first policies, they said, Punjab has redefined the meaning of public service.
“Every step of governance—from patwari to panchayat—is now directed toward one goal: providing timely services to every citizen,” the official added.
