New Delhi, Nov 13: Microsoft’s workplace applications, including Outlook and Teams, continued to experience service disruptions for users across India and globally on Friday, marking the second day of an ongoing outage. According to an 11:16 am IST update on Microsoft’s service health portal, the disruption is causing service degradation across Microsoft 365 business, enterprise, and consumer platforms, with the tech giant actively pursuing multiple workstreams to pinpoint the cause and recover affected backend servers.
In India, the disruption impacted airline IndiGo’s email customer support, leaving the carrier temporarily unable to receive passenger emails. In an update on social media, the airline assured flyers that all other support channels remain operational and advised customers requiring urgent assistance to connect with its AI assistant, 6E Skai, via its official website or mobile application.
“As of now, we are not aware of any malicious activity that is causing this incident,” Microsoft stated, clarifying on X that the system strain resulted from a number of servers becoming unexpectedly unavailable rather than an external traffic surge, and added that a full post-incident report will be shared once services are stabilized.
Technical impacts are primarily concentrated on features connected to Exchange Online and email routing, resulting in delayed email deliveries and access issues on both Outlook web and desktop clients. While Copilot Chat users may face loading errors or difficulty accessing work files and calendars, core Microsoft Teams functions such as calls, group chats, and channel messaging remain largely operational, aside from calendar scheduling tasks. Data from outage tracker Downdetector indicated that reports from Indian users first emerged around 11 pm on Thursday before surging again after 6 am on Friday.
