New Delhi, Dec. 9, 2025 — IndiGo said Tuesday that its operations are back on track after a major disruption, with flights stabilised and refunds being processed for affected passengers.
In a video message, CEO Peter Elbers said lakhs of customers whose flights were cancelled or delayed have already received full refunds, and the airline continues to process refunds daily. “IndiGo is back on its feet, and our operations are stable. We let you down during a major operational disruption, and we’re sorry for that,” he said.
Elbers did not provide details on compensation for passengers affected by last-minute cancellations or significant delays. Under the Civil Aviation Ministry’s passenger charter, airlines must automatically compensate passengers if they fail to notify cancellations at least two weeks in advance, with the amount depending on flight duration.
Acknowledging the inconvenience caused, Elbers said, “Thousands of you could not travel, and we are profusely apologetic about that. Our first priority was to get all stranded and delayed customers safely to their destinations or back home. Then we started our refunds.”
He added that most delayed baggage has already been delivered, with the remaining items being addressed. The airline has been restoring its network “on a war footing,” gradually increasing daily flights from 700 on December 5 to more than 1,800 by Tuesday, covering all 138 destinations.
Elbers said flights displayed on IndiGo’s website now reflect the adjusted schedule, and the airline’s on-time performance has returned to normal.
