Lucknow, July 9: The infrastructure of the power supply network across Uttar Pradesh has registered a significant milestone in consumer service, successfully resolving 98.62 percent of electricity-related grievances registered during the month of June. Guided by the administrative framework established under Chief Minister Yogi Adityanath, the Uttar Pradesh Power Corporation Limited (UPPCL) prioritized time-bound resolution mechanisms, achieving a comprehensive 100 percent redressal rate for distinct power supply-interruption complaints.
Despite an unprecedented surge in electricity demand throughout the peak summer season, field teams and technical personnel maintained proactive operations to manage the network efficiently. Out of more than 17.47 lakh total consumer complaints submitted statewide over the monthly period, the corporation successfully addressed more than 17.23 lakh instances, reflecting a highly responsive administrative infrastructure.
An official evaluation across the regional power distribution companies (DISCOMs) indicates consistent resolution performance:
- Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL): Received more than 3.03 lakh complaints, with over 2.99 lakh resolved.
- Madhyanchal Vidyut Vitran Nigam Limited (MVVNL): Handled more than 6.45 lakh complaints, successfully resolving over 6.39 lakh instances.
- Purvanchal Vidyut Vitran Nigam Limited (PUVVNL): Resolved over 2.77 lakh out of the 2.83 lakh registered complaints.
- Paschimanchal Vidyut Vitran Nigam Limited (PVVNL): Addressed more than 3.89 lakh out of 3.94 lakh grievances.
- Kanpur Electricity Supply Company (KESCO): Formally recorded over 1.19 lakh complaints, with more than 1.15 lakh resolved within the mandated schedule.
To minimize any potential inconvenience to the public, UPPCL personnel have been deployed for round-the-clock monitoring, executing technical management during both day and night shifts to rectify potential network faults before they cause wider disruptions. Departmental supervisors are also conducting regular physical inspections of localized substations, transformers, and regional distribution frameworks.
In line with updating consumer-facing interfaces, the administration has authorized the inclusion of artificial intelligence tools to enhance the efficiency of the 1912 centralized helpline. Additional Chief Secretary (Energy) and UPPCL Chairman, Dr. Ashish Kumar Goyal, has affirmed that supervisors must continuously review grievances registered via the helpline to guarantee that all pending consumer matters receive highly qualitative, time-bound solutions.
