Lucknow, June 19: Under Chief Minister Yogi Adityanath’s leadership, Uttar Pradesh’s power sector is progressively becoming more modern, transparent, and focused on consumer needs. In this regard, the Integrated Consumer Call Centre ( UCCC-1912), managed by Uttar Pradesh Power Corporation Limited ( UPPCL), has become a dependable and efficient platform for electricity consumers. The Yogi Government’s main focus is to make sure every electricity user in the state gets timely, transparent, and high-quality services.
In alignment with this objective, a review meeting was convened at Shakti Bhavan, the headquarters of Uttar Pradesh Power Corporation in Lucknow, attended by Dr., Additional Chief Secretary ( Energy) and Chairman of the Power Corporation. Ashish Kumar Goyal carried out a thorough review of the operation of the 1912 service. The meeting placed special emphasis on the quality of consumer services, the efficiency of resolving complaints, and technological advancements.
During the review, Dr. Ashish Kumar Goyal gave clear instructions to enhance the 1912 service to make it more effective, quicker, and focused on consumer needs.
Instructions have been given to launch a special campaign aimed at gathering consistent feedback from electricity consumers, enabling ongoing service improvements based on their input. Officials have also been instructed to resolve complaints promptly and ensure that every consumer receives accurate, error-free electricity bills.
The widespread use of technology in electricity services throughout the state is attributable to the policies implemented by the Yogi Government.
Today, consumers have several digital options for registering complaints, in addition to phone calls, such as the 1912 helpline, IVR, mobile app, website, WhatsApp, and social media. This has simplified the complaint registration process, making it both quick and convenient.
As shown in the data presented at the meeting, about 1,448 employees are currently assigned to the 1912 service, operating across three shifts to ensure continuous support. This team is fully committed to addressing electricity consumers’ issues around the clock. Better management practices and technological improvements have led to a substantial decrease in call handling time.
Previously, it took about 4 minutes to handle a consumer call. That time has now been cut down to just 30 seconds. Likewise, call waiting time has dropped from 3 minutes to just 49 seconds.
This improvement has significantly contributed to boosting consumer satisfaction. Data indicates that in May 2026, around 18.55 lakh complaints were received via the 1912 service, with over 99 percent resolved successfully.
This accomplishment clearly demonstrates the Yogi Government’s commitment to effective governance and transparent administration. The power department’s consistent, prompt handling of complaints has steadily boosted consumer confidence.
The 1912 service has been especially effective in quickly addressing serious problems like electrical accidents, transformer malfunctions, damage to power poles, and significant power outages.
The Yogi Government has prioritized not only expanding electricity supply but also enhancing consumer services. This is one of the main reasons the power sector in Uttar Pradesh keeps improving steadily.
The review meeting at Shakti Bhavan was attended by Nitish Kumar, Managing Director of Uttar Pradesh Power Corporation, along with senior officials from all DISCOMs in the state.
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